Last updated: January 2026. We are committed to protecting your personal information and your right to privacy.
This Privacy Policy explains how Elite Plumbing collects, uses, and protects your personal information when you use our services or visit our website. We respect your privacy and are committed to transparency. If you have any questions, reach us at hello@eliteplumbing.co.za.
We collect information you provide directly to us when you contact us, request a quote, book a service, or communicate with us. This includes: • Name, phone number, and email address • Physical address or service location • Details about the services you require • Payment information (processed securely through our payment provider — we do not store card details) • Any communications you send to us We may also collect technical data automatically when you visit our website, such as your IP address, browser type, pages visited, and session duration, through standard web analytics tools.
We use the information we collect to: • Provide, schedule, and fulfil the services you request • Send you booking confirmations, reminders, and service updates • Process payments and send invoices • Respond to your enquiries and provide customer support • Improve our services, website, and customer experience • Send you marketing communications (only if you have opted in) • Comply with applicable legal and regulatory obligations We will never sell your personal information to third parties.
We may share your information with trusted third parties only as necessary to operate our business: • Service partners or subcontractors who assist in delivering your job (bound by confidentiality obligations) • Payment processors to securely handle transactions • Analytics and communication tools we use to run our business • Law enforcement or regulatory authorities if required by law All third-party service providers are carefully selected and required to maintain appropriate data security standards.
We retain your personal information for as long as necessary to provide our services, maintain business records, comply with legal obligations, and resolve disputes. Typically, customer records are retained for a period of 5 years following your last interaction with us. You may request deletion of your data at any time (see Section 7).
Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and understand user behaviour. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain parts of our website. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expired).
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission (HTTPS), secure storage systems, and restricted internal access on a need-to-know basis. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.
Depending on your location, you may have the following rights regarding your personal data: • Access: Request a copy of the personal information we hold about you • Correction: Request correction of inaccurate or incomplete data • Deletion: Request that we delete your personal data • Restriction: Request that we restrict processing of your data • Portability: Request a portable copy of your data • Objection: Object to our processing of your data for marketing purposes To exercise any of these rights, please contact us at hello@eliteplumbing.co.za. We will respond within 30 days.
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us immediately and we will promptly delete it.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external websites you visit. The inclusion of a link does not imply our endorsement of the site.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after any changes constitutes your acceptance of the updated policy. For significant changes, we may notify you directly via email.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our team: Email: hello@eliteplumbing.co.za Phone: 082 123 4567 Address: 45 Commissioner Street, Johannesburg, Gauteng 2001, South Africa We are committed to resolving any privacy concerns promptly and transparently.
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